FAQ

Is there a showroom where I can see the products?

There is no showroom, but it's always possible to write us an email to make an appointment in our appartment in Antwerp if you want to see our products.

When will my order arrive?

As soon as you place an order, we will ship our products as soon as possible. We try to deliver within 10 business days.

To which countries do you ship?

Shipping is included for deliveries in Belgium. For deliveries outside Belgium, please contact us

Can I order a custom designed rug?

Of course! Please contact us and we will discuss colour, size and pattern.

How to clean my rug?

How To Clean A Wool Rug

1. Rotate It Often

If your rug is in a high-traffic location, such as between two sofas or right where you hop out of bed, Brian recommends rotating it periodically so that the wear pattern distributes. And if you have enough rugs, move them around the house occasionally.

2. Vacuum It Regularly

Frequent, low-impact vacuuming—as opposed to high-power vacuuming, which you should never inflict on rug you love—is the best way to keep your wool rugs clean. Make sure to turn your machine to a setting that doesn't involve a spinning brush, so it's gentle enough.

Whack the dust out of a dirty rug.

3. Use A Rug Beater

Once a year, hang your rug up and beat the dust out of it. If you gently vacuum the rug often, you can delay this. But when you finally get to that point, it would be wise to do it outside. Use a rug beater, designed just for this task, or the clean end of a broom.

4. Spot-Clean It

Many vintage rugs are vegetable-dyed, meaning their colors might bleed with the use of soap, so test a tiny section (preferably on the underside) with your selected solution before having at it. Avoid any harsh chemicals on a wool rug, saying that a little bit of Castille soap, highly diluted, should be adequate. And if the test spot bleeds, stick to water.

This applies to potential stains, too: Just dip a rag in the solution, and use it to clear the spot until it goes away or lessens.